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18th April 2010 ALTON STREET SURGERY A 'QUALITY PRACTICE'
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Alton Street Surgery is a quality practice - and that's official! The partners and staff at this outstanding surgery have spent the last three years working towards earning the Quality Practice Award and their hard work has paid off, making the practice the first in Herefordshire and the 100th in the country to receive this prestigious award.

Doctors, nurses and staff past and present and the very first Practice Manager, Mrs. Joyce Thomas, MBE-DL gathered at the Alton Street Surgery on Friday afternoon to receive the award from Dr, Steve Field CBE, Chair of the Royal College of General Practitioners, who said that the Royal College are very proud of the surgery and it is hoped that this level of care will become a standard for all practices.

Dr. Philip Clayton, senior partner of the practice is immensely proud of all at Alton Street and congratulated all, including his partners, the nurses, health visitors, reception staff, members of the Patient Participation Group and all connected with the practice, including their patients, without whom the practice would not exist. Dr. Clayton gave a brief outline of how the practice and the services provided at Alton Street had grown and developed, then invited Mr. John Brookes to receive the Quality Practice Award from Dr. Field on behalf of the surgery.

Continued . . .


Doctors, nurses, staff and a selection of patients of Alton Street Surgery on Friday with Dr. Philip Clayton, Mr. Brookes and Dr. Steve Field CBE.

Mr. Brookes has been registered with the practice longer than any other patient, 72 years, in fact, registering in 1938. The very lively Mr. Brookes made a speech in which he said he was very proud of all the doctors and staff of the surgery and neighbouring hospital. When it was suggested to him that he had been very well cared for, he proudly replied, 'Well, I shall be 87 years old on 18th May.' After accepting the award, Mr. Brookes then handed it over to Dr. Clayton, thanking him and all at Alton Street for their care over the years. Once the presentation was over, Dr, Clayton especially thanked Practice Manager, Shirley Hallett, who was responsible for co-ordinating the whole process.

In order to be awarded a Quality Practice Award, each practice is required to submit a portfolio of written evidence meeting criteria for the following twenty two sections: Practice Profile, accessibility, patient information and choice, management of chronic illness, medicines management, investigations, preventative care and health promotion, childrens' health, womens' health, mental health services, cancer services, continued care in the home, services for people with disabilities, minor operations, team values, team working, continued professional development, patient and public involvement, clinical governance, records, registers and computers, practice management and premises equipment.

When the portfolio has been submitted, an assessment visit is carried out by a panel of four assessors. The panel interview the team and inspect the premises, medical records and systems in place.


The award was presented by Dr. Steve Field CBE to Mr. Brookes, who then passed it to Dr. Philip Clayton.

The surgery's longest registered patient, Mr. Brookes - registered since with the practice since 1938.

Dr. Philip Clayton, Mr. Brookes and Dr. Steve Field CBE show the award.
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